Public Services – Frisbii https://frisbii.com Subscription Management and Payments Tue, 28 Oct 2025 09:02:55 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://frisbii.com/wp-content/uploads/2024/11/FRISBII_ISOTYPE_BLUE-RIBBON-150x150.png Public Services – Frisbii https://frisbii.com 32 32 Energisme – Success Story https://frisbii.com/energisme-optimized-invoicing/ Wed, 23 Jul 2025 08:25:45 +0000 https://frisbii.com/?p=111738 Frisbii

Energisme – Success Story

Energisme – utilises the Frisbii solution “The application perfectly meets our desire to optimize our invoicing processes and facilitate exchanges between the Finance and Commerce teams.” Depardieu Thibault, Director of Operations Energisme Products Used App for Salesforce Region France Industry SaaS & Tech What was the problem Energisme needed to solve? Energisme offers a set […]

This post first appeared on Frisbii and is written by Juliane Waack

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Energisme – Success Story

Energisme – utilises the Frisbii solution

“The application perfectly meets our desire to optimize our invoicing processes and facilitate exchanges between the Finance and Commerce teams.”

Depardieu Thibault, Director of Operations Energisme

energisme logo
Products Used

App for Salesforce

Region

France

Industry

SaaS & Tech

Success Story - Energisme 1

What was the problem Energisme needed to solve?

Energisme offers a set of software and hardware solutions to control the energy consumption of buildings and industrial processes. Users of the Energisme platform are billed monthly.

The management of these recurring invoices represented many hours of work for the accounting department, and there were sometimes issues with reliability, such as double invoicing, or errors in the amounts.

In order to save time and increase security, the company needed a system that would simplify and automate recurring invoicing.

An electrical grid

The Frisbii solution

The automation of recurring billing has been implemented through the deployment of subscriptions and process builder.

The Frisbii App for Salesforce thus manages the generation of documents, the automation of renewal dates and the sending of reminder messages. The accounting department has gained in efficiency and peace of mind.

“We have just deployed the Frisbii App for Salesforce application, which will undoubtedly save us a lot of time in managing our invoicing. The application perfectly meets our desire to optimize our invoicing processes and facilitate exchanges between the Finance and Commerce teams.

In addition, the technical monitoring carried out by the Frisbii team in the deployment of their tool in our organisation is great! Our main contact has in fact always shown great responsiveness and flexibility. I highly recommend this App!”

energisme logo
Depardieu Thibault

Director of Operations Energisme

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This post first appeared on Frisbii and is written by Juliane Waack

]]> CMA – Success Story https://frisbii.com/cma-business-support-process-optimization/ Wed, 09 Jul 2025 11:44:31 +0000 https://frisbii.com/?p=110441 Frisbii

CMA – Success Story

CMA Nouvelle-Aquitaine – Tailor-made business support for artisans The state-owned public institution provides helpful consulting services and ensures that the needs of the craft industry are politically represented. Products Used App for Salesforce & Payment Gateway Region France Industry Public Service CMA Nouvelle Aquitaine – Supporting craft businesses to strengthen the local economy The state-owned […]

This post first appeared on Frisbii and is written by Juliane Waack

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CMA – Success Story

CMA Nouvelle-Aquitaine – Tailor-made business support for artisans

The state-owned public institution provides helpful consulting services and ensures that the needs of the craft industry are politically represented.

CMA Nouvelle-Aquitaine Logo
Products Used

App for Salesforce & Payment Gateway

Region

France

Industry

Public Service

A young woman working in a carpenter shop

CMA Nouvelle Aquitaine - Supporting craft businesses to strengthen the local economy

The state-owned public institution CMA Nouvelle-Aquitaine is under the supervision of the Ministry of Economy and Finance and supports the role of crafts in the regional and local economy.

It offers local services, support and advice to help businesses start, grow and transform. Furthermore, it contributes to the further development of new artisans by offering skill acquisition programs both for beginners and seasons craftspeople.

Additionally, it acts as a network hub to connect businesses, artisans and their stakeholders for collaboration as well as political and regional representation.

Advantages for artisans and craft businesses

  • Tailor-made services and training options
  • Accessible to all craft businesses
  • 37 locations across France
  • 300 advisors for personal support
A builder working a house

“As a public institution, we must be both responsive and rigorous in our operations.

Frisbii App for Salesforce provides the reliability we need while remaining a French solution that meets European billing and payment standards.”

CMA Nouvelle-Aquitaine Logo

CMA Nouvelle-Aquitaine

Optimized invoicing and payments with Frisbii

For its training courses, CMA Nouvelle-Aquitaine was challenged with complex and time-consuming billing and payment processes that caused errors, payment delays and lacked a transparent cash collection.

By choosing the Frisbii App for Salesforce as well as the Frisbii payment gateway, CMA Nouvelle-Aquitaine could fully digitize and automate its invoicing and enable seamless and secure online card payments.

This way, both the payment process as well as the billing was swift, secure and transparent for artisans.

The results:

  • Reduced admin workload
  • Better payment experiences for artisans
  • Faster payments and optimized cashflow management

“With Frisbii App for Salesforce, we fully digitized our invoicing process, transforming the way we support artisans. Manual input and paper-related delays are gone — everything is now automated and compliant with accounting standards.

Thanks to the Frisbii payment gateway, we’ve launched an eCommerce payment module for our online services and training. Artisans and learners can now pay securely by card with a smooth experience. This helped us accelerate collections and simplify payment management for our teams.”

CMA Nouvelle-Aquitaine Logo

CMA Nouvelle-Aquitaine

Does your Salesforce setup need a boost for recurring billing and payment operations?

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This post first appeared on Frisbii and is written by Juliane Waack

]]> Rejsekort – Success Story https://frisbii.com/rejsekort-ticket-app-subscription/ Thu, 22 May 2025 12:30:29 +0000 https://frisbii.com/?p=107713 Frisbii

Rejsekort – Success Story

Rejsekort – A new ticket app for smooth traveling in Denmark The new app makes it easy for customers to hop on and off buses, metros, light rails and trains with a single swipe on their phone. No paper, no hassle, no dead ends. Products Used Subscription Management & Payment Gateway Region Denmark Industry Public […]

This post first appeared on Frisbii and is written by Juliane Waack

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Rejsekort – Success Story

Rejsekort – A new ticket app for smooth traveling in Denmark

The new app makes it easy for customers to hop on and off buses, metros, light rails and trains with a single swipe on their phone. No paper, no hassle, no dead ends.

Products Used

Subscription Management & Payment Gateway

Region

Denmark

Industry

Public Transport

Case Studies Image Adaptation

Rejsekort as an app makes public transport easy

Rejsekort & Rejseplan A/S provides an electronic ticketing system for using public transport in Denmark. Rejsekort as a card has ca. 3 million users.

Rejsekort as a card was introduced to the first customers in 2009 and made traveling in Denmark via different transport operators and ticketing systems easier for customers. The owners of Rejsekort & Rejseplan A/S are comprised of different public transport providers e.g. DSB (national rail), Copenhagen Metro, GoCollective and regional bus operators.

How does it work?​

  • Rejsekort is a chip card-based ticketing system, so you can travel with different public transports across different regions in Denmark without changing ticketing systems.
  • Customers have a personal Rejsekort account where they can transfer money into.
  • The smartcard can be read by travel personnel, calculate the cost of the journey and deduct it from the Rejsekort account.
  • Customers can choose to allow for an automated “refill” of the account funds once the balance reaches a pre-defined minimum to avoid payment failures.
Case Studies Image Adaptation (1)

Rejsekort launched their new app in April 2024

To make the experience even better, Rejsekort collaborated with recurring billing and payment provider Frisbii for a payment process that lets you check in and out with a single swipe on your phone, whether you use the bus, train, metro or light rail.

The app automatically registers the transport type, the station and the start and end of the journey. Even changing the mode of transport while on the go is much easier and doesn’t necessitate a new check-in. Customers can even be reminded to check out, so they don’t forget it.

What do you need to know?

  • Since April 2024 close to 6 million travels with Rejsekort as an app
  • Rejsekort as an app is available for people 18 and older
  • Senior citizens and young persons can travel with a discount
  • In 2025, Rejsekort will also be available for check in fellow travelers,children, dogs and bicycles as well as travelers who are eligible for discounts (e.g. people with disabilities)

“Rejsekort & Rejseplan A/S chose Frisbii as a service provider primarily to support the continued digital transformation and modernization of our ticketing and mobility solutions.

Frisbii’s solutions help optimize back-end systems, ensuring better scalability and reliability for the millions of users dependent on public transport in Denmark​.”

Rejsekort & Rejseplan A/S

What was the initial reason to launch a new app?

Rejsekort & Rejseplan A/S launched Rejsekort as an app to make traveling with public transportation easier:

  1. Improved User Convenience: The app simplifies the check-in and check-out process by allowing users to swipe on their smartphones instead of using physical terminals. It also reduces the risk of forgetting to check out by providing reminders and automated check-out features, enhancing the overall user experience. This addresses one of the main criticisms of the physical Rejsekort system​.
  2. High Customer Demand: Surveys indicated significant demand for a mobile version of Rejsekort, with two-thirds of respondents expressing interest. A successful pilot test in 2022 further validated this demand, showing high satisfaction rates among participants​.
  3. Cost and Maintenance Efficiency: The physical Rejsekort system is becoming costly and complex to maintain. Transitioning to an app-based solution allows for easier updates, scalable features, and lower operational costs in the long term, making it a more sustainable alternative​.
 

What is most important for a subscription and payment solution in your line of business?

High uptime and reliability:

The system must ensure consistent availability and stability, as potentially millions of customers rely on uninterrupted access to public transportation services. Downtime could significantly disrupt operations and customer trust.

Financial attractiveness:

It is crucial that the solution offers cost-efficient pricing models, reducing operational expenses while maintaining premium features. Affordability is key to ensuring scalability across diverse customer segments.

Automatic updates for new cards:

The system should seamlessly update and integrate new card types and functionalities. This ensures alignment with evolving customer needs and regulatory standards without requiring manual interventions.

Support for various card types:

Flexibility in supporting different card types is essential to cater to the diverse demands of the public transport ecosystem, ranging from single-trip users to long-term commuters.

Need a strong payment partner for your next business chapter?

Meet with our payment experts to talk about your business strategy and what (recurring) payment functionalities and methods you need to hit it out of the park. 

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This post first appeared on Frisbii and is written by Juliane Waack

]]> VRM case study https://frisbii.com/vrm-deutschlandticket-implementation/ Thu, 22 May 2025 07:33:06 +0000 https://frisbii.com/?p=107546 Frisbii

VRM case study

Verkehrsverbund Rhein-Mosel – A ticket for Germany in 10 weeks The collaboration between Ximedes and Frisbii enabled the swift transport ticket solution “Deutschlandticket” for German passengers. Use Case Subscription-based transport tickets in 10 weeks Region Germany Industry Public Transport Verkehrsverbund Rhein-Mosel had to act fast Starting in May 2023, German users can use regional public […]

This post first appeared on Frisbii and is written by Juliane Waack

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VRM case study

Verkehrsverbund Rhein-Mosel – A ticket for Germany in 10 weeks

The collaboration between Ximedes and Frisbii enabled the swift transport ticket solution “Deutschlandticket” for German passengers.

VRM Logo
Use Case

Subscription-based transport tickets in 10 weeks

Region

Germany

Industry

Public Transport

A person in a yellow rain coat and a bike is waiting for a train.

Verkehrsverbund Rhein-Mosel had to act fast

Starting in May 2023, German users can use regional public transport with the so-called “Deutschlandticket” (Germany ticket). The ticket is available as a subscription for 49€ per month. It can be cancelled on a monthly basis and is available digitally.

The regional transport associations and companies were tasked with the setup and management of the subscription – among them, the Verkehrsverbund Rhein-Mosel (VRM).

At the end of last year, plans and discussions surrounding the Deutschlandticket began and the VRM was put under a lot of pressure to provide the right solution for their customers within the small timeframe. With Frisbii and Ximedes, VRM managed to set up a fully functional customer app with a connected subscription management system in the background at the planned deadline of May 1st.

The Challenge: Managing time and costs

The Verkehrsverbund Rhein-Mosel was founded in 1995 and belongs to eight districts as well as the county borough Koblenz in the north of Rheinland-Pfalz. It initially started with an annual revenue of 47 million Euro. Nowadays, it makes up to 100 million Euros each year.

Since their early days, the VRM offers subscription tickets to use the regional public transport. However, previously, these were billed by the bigger transport services in the area that had their own subscription center.

The development of a job transport ticket at the beginning of 2020 was the first time that the VRM was able to offer their own subscription services via Microsoft Access data bank.

After the initiative of the federal government to offer a nine-euro-ticket in the summer months of 2022, to enable users to use regional public transport across Germany, discussions arose to set up a long-term follow-up solution. In March 2023, the introduction of the Deutschlandticket was decided and was intended to go public in May with a pre-booking phase already starting in April.

“We’ve reached our own limits with the Deutschlandticket and needed a proper partner for sales and the subscription management in the background. On a technical level, this endeavor was a smidge too large for us alone”, explains Stephan Pauly, CEO of VRM.

Users can get a digital (smartphone) ticket via a ticket shop from VRM. All payment methods are managed by an external payment provider.

Initially, VRM wanted to use their existing systems for the Deutschlandticket but realized soon that the implementation would have been expensive and exceeded the deadline.

“The offer of our sales partner was very complex, very expensive and would have taken too long – we just couldn’t accept it”, Pauly explains. “We finally asked another provider whose offer was even more expensive. For a while we were out of ideas how to realize the Deutschlandticket until May. But then Ximedes and Frisbii applied – just in time.”

VRM Use Case - 2

The solution: A branded app that's good to go

From the first communication at the end of January until the contract approval in mid-February, only a few weeks were left to deliver the Deutschlandticket solution for the VRM customers in May.

The combined solution of Ximedes and Frisbii offers functionalities such as subscription management and payments as well as ticketing and a user app.

Ximedes managed the development of the digital applications since the software company from the Netherlands is specialized in tailor-made software solutions for open banking and public transport.

With its knowledge of the German market landscape, Frisbii provided the necessary processes for subscription and payment management of the Deutschlandticket.

Together with VRM, Ximedes and Frisbii decided on the design of the app in a workshop. VRM included members of their IT and legal team as well as the electronic sales unit.

The requirements from the federal government were within reason: the ticket was supposed to cost 49€, needed to be active at the beginning of each month, needed to last for a month and cancellation needed to be possible on a monthly basis.

However, these basics left many questions unanswered. For the project, workflows were established for different customer groups to define, how – for example – minors could purchase a Deutschlandticket by providing payment data of their respective parents or legal guardians.

The customer app and the back-office system were implemented as white label solutions, so the Verkehrsverbund Rhein-Mosel could have their branding applied.

Since the solution did not necessitate any integration into existing systems, VRM was able to immediately operate it. The implementation of the app in the Google Play and Apple App store took five days, so the VRM Deutschlandticket app was available starting April 30th for iOS and on May 1st for Android users.

Customers of the VRM could register for the app and buy the Deutschlandticket as a QR code. The QR code ticket is fully conform according to standards of the Association of German Transport Systems and therefore can be scanned with a scanner in all German transport associations. Personal customer data is solely saved on Frisbii servers. 

“At the beginning phase of the Deutschlandticket, our setup was perfect, especially compared to other transport associations. We were able to realize features that others did not even offer yet. Within the very short preparation phase, Ximedes and Frisbii delivered amazingly. We were one of the few transport associations that managed to deliver within all legal requirements. That’s great and we’re a little proud of it.”

VRM Logo
Stephan Pauly

CEO of VRM

The result: 4.300 Deutschlandtickets via app in the first month

With the solution by Ximedes and Frisbii, VRM was able to offer its standard Deutschlandticket as well as versions for students and job ticket recipients as well as minors from the get-go and sold around 4.300 tickets. Across all sales channels, VRM manages circa 80.000 Deutschlandtickets.

A special app feature is the increased fraud security of the QR code. Every two days, the QR code is being renewed without changing the validity of the ticket. This functionality is a standard in the Netherlands and makes it much harder to counterfeit the QR code.

“If someone’s code is being scanned in Koblenz and in Berlin at the same time, we know that it’s fraudulent”, explains Dagmar Becker-Friedman, project manager at VRM. “Changing QR codes are already standard in the Netherlands and Germany is moving towards this standard as well to increase security and make fraud attempts more difficult.”

Becker-Friedmann also sees improvement in the management of the subscriptions. “For our 1200 job tickets, we’ve used a tailor-made data bank to manage subscriptions. All job tickets are now being managed by the Deutschlandticket solution from Frisbii because the platform is transparent, user-friendly and efficient.

Outlook: More solutions and apps are planned

VRM plans to expand its Deutschlandticket solution to include more tickets such as single and day passes. “We’re so happy to have found a time- and cost-efficient solution”, Pauly summarizes. “The collaboration and goal-oriented thinking was great and we’re sure that we’ll be collaborating with Frisbii on future subscription management projects.”

Need a fast and scalable subscription solution?

Meet with our subscription experts to see how we can kickstart, speed-up or optimize your subscription processes. 

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This post first appeared on Frisbii and is written by Juliane Waack

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